Our commitment to accessibility

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which also supports our obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA).

What we do

• Full keyboard access to menus, forms and the chat assistant, with visible focus indicators and a skip-to-content link.
• Text and background colours chosen to meet minimum contrast ratios.
• Text descriptions for informative images, and labels on every form field.
• A pause control for the background video on the home page.
• An accessibility toolbar (the button at the bottom left of every page) to enlarge text, switch to a high-contrast view, underline links, use a plainer font, and pause animations. Your choices are saved in your browser only.
• Ongoing automated and manual testing as the site is updated.

Known limitations

• Some older PDF documents, such as technical papers, load tables and brochures, were created before these standards and may not be fully accessible. We are reviewing them. If you need one in another format, please contact us and we will provide it.
• Some project photographs and embedded videos from third parties may not yet have complete descriptions or captions.

Tell us about a barrier

If you have trouble using any part of this website, or need information in an accessible format, please contact us and tell us the page address and what you were trying to do. We aim to respond within five business days.

If you are interested in a career with us and need an accommodation during the application process, please see our careers page or contact us at any point.